Legal Privacy Policy
The management of the hotel will be very grateful for your cooperation in complying with the regulations, which ensure a quiet and safe stay for all our guests
- The guest is required to present an ID document with your picture when checking in at reception. Refusing to do so,you will not be issued a key to your room.
- Guests are charged per night for their stay at the hotel.
- A hotel room is rented for a room night.
- A room night starts at 14:00 on the day of arrival and lasts until 12:00 on the day of departure.
- Payment for your stay at the hotel is made when checking in or prior.
- If the guest did not specify the duration of his/her stay when checking in, it is assumed that the stay will last for oneroom night.
- Retaining the room after 14:00 is treated as an extension of the stay. If the guest leaves the room by 18:00, a fee will be charged for not less than half a night’s stay.
- Any intention to extend the stay beyond the period indicated on the day of arrival shall be communicated by the hotel guest to the reception desk by 10:00 on the day on which the stay expires.
- The hotel will address the guest’s intention to extend his/her stay based on the available rooms.
- The hotel guest can not transfer the room too the people, also during his/her stay.
- Persons that have not checked in at the hotel may stay in the room between 7:00-19:00. The hotel shall not be held liable in the event of any damage or injury during the stay in a room of person, who has not checked in. Employees, management or other authorized persons may take appropriate steps to avoid or limit the damage.
- The hotel may refuse to accept a guest who, during any previous stay, had grossly violated the hotel regulations, causing damage to the hotel or other guest’s property, or damage relating to the guests themselves, the hotel staff or other people staying in it, or caused any other form of disturbance.
- The hotel shall provide services corresponding to its category and standards. In case of complaints regarding the quality of service, please report them to the reception desk as soon as possible, which will allow us to respond
- Smoking is strictly prohibited at the hotel premises. A fine of 50 to 100KWD applies in case off ailure to comply.
- The hotel shall ensure:
- the conditions necessary to provide for a complete and unhampered rest.
- safety of stay, including the confidentiality of information about the guest, including the guest’s personal data,
- a professional and courteous service,
- room cleaning and any necessary repairs of equipment while the guest is out of the room, while present, only by his/her consent.
- If possible, provide another room or otherwise mitigate the inconveniences if the faults existing in the room can not be eliminated.
- Upon the guest’s request, the hotel shall provide the following services free of charge:
- providing information related to the guest’s stay and travel,
- awake-up call at a specified time,
- storing of money and valuable items during the guest’s stay in the hotel (appropriate security measures are provided to this extent),
- storage of checked-in luggage at the hotel,
- The hotel is not liable for the loss or damage of money, bonds, valuables, and other items and objects of monetary,scientific or artistic value.
- Thehotelisnotresponsibleforany damageorlossofacarorothervehiclebelongingtothe
- The hotel guest is financially liable for causing any damage or destruction to facilities, equipment, and technical devices of the hotel or if such damage has been caused by the persons visiting the guest.
- The guest should not notify the hotel receptionist about any damage immediately after it has been detected.
- Whenever leaving the room, the guest should check whether the door has been locked the reception and leave the key at the reception.
- Nandatory marriage certificate for all the couples checking -in, according to government laws.